{"id":2484,"date":"2024-11-20T09:21:15","date_gmt":"2024-11-20T08:21:15","guid":{"rendered":"https:\/\/twinheat2.simsoft.dk\/privacy-policy\/"},"modified":"2026-06-10T11:02:30","modified_gmt":"2026-06-10T09:02:30","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/twinheat2.simsoft.dk\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2484\" class=\"elementor elementor-2484 elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6796989 e-flex e-con-boxed e-con e-parent\" data-id=\"6796989\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ad25a9 elementor-widget elementor-widget-heading\" data-id=\"5ad25a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58cde77b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"58cde77b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>1. General information<\/h4><p>Personal data is any information relating to an identified person.<\/p><p>Personal data is divided into data relating to identified individuals and identifiable personal data, which includes all types of information that can, to some extent, be linked to you. Our Privacy Policy applies to the information you provide to us and\/or the information we collect from you as a user of our services or through your activity on our websites. <\/p><p>In this Privacy Policy, you can read about how we handle the data we collect and how long we retain information about you.<\/p><p>This Privacy Policy applies in cases where TwinHeat A\/S (twinheat.dk) is the data controller responsible for the processing of your personal data. <\/p><h4>2. Data Controller<\/h4><p>We are the data controller for the processing of the personal data we handle about our users and business partners. You can find our contact details below. <\/p><p>TWIN HEAT A\/S<br\/>N\u00f8rrevangen 7<br\/>9631 Gedsted<br\/>CVR-nr.: 27549012<\/p><p>You are welcome to contact us at contact@twinheat.dk. Please write \u201cPrivacy Policy\u201d in the subject line. You may contact us if you have questions regarding the processing of your personal data, if you wish to exercise your rights, if you would like to amend or delete the personal data we have registered about you, or if you have any questions regarding our Privacy Policy.  <\/p><h4>3. Processing Activities<\/h4><p>As a data controller under the GDPR, we carry out the following processing activities. <\/p><h6><strong>3.1 Website Visits<\/strong><\/h6><p>When you visit our website (twinheat.dk), we use cookies to ensure the website functions properly. You can read more about this in our <a href=\"https:\/\/twinheat2.simsoft.dk\/cookiepolitik-eu\/\">Cookie Policy<\/a>.<\/p><p>You may refuse the use of cookies at any time. You can do this by changing the relevant settings in your browser. Instructions can be found here: <a href=\"https:\/\/simsoft.dk\/hvordan-sletter-man-cookies\/\">Simsoft cookie deletion page.<\/a>  <\/p><p>If you delete or block cookies, advertisements may become less relevant to you and appear more frequently. In addition, you may experience that the website does not function optimally and that certain content is not accessible. <\/p><h6><strong>3.2 Communication with Users or Potential Users<\/strong><\/h6><p>If you have questions about our website or would like to learn more about our services, you can contact us via:<\/p><ul><li>E-mail<\/li><li>Phone<\/li><\/ul><p>In doing so, we will process your personal data in order to communicate with you, for example by responding to questions about our services. We only process the information that you provide to us in connection with our communication. <\/p><p>We will typically process the following general information: name, email address, telephone number, and address.<\/p><p>Our legal basis for processing this personal data is Article 6(1)(f) of the General Data Protection Regulation (GDPR).<\/p><p>We delete our communication with you once it has been determined whether or not you wish to use our services.<\/p><p>Should a particular situation arise where there is a need to retain your personal data for a longer period, this may be the case.<\/p><h6><strong>3.4 Accounting<\/strong><\/h6><p>We are required to retain all accounting records in accordance with the Bookkeeping Act. This means that we store invoices and similar documents for accounting purposes. These documents may contain general personal data such as name, address, and a description of the services provided.  <\/p><p>Our legal basis for processing personal data for accounting purposes is Article 6(1)(f) of the General Data Protection Regulation (GDPR).<\/p><p>We retain this information for a minimum of 5 years after the end of the current financial year. <\/p><h6><strong>3.5 Complaints<\/strong><\/h6><p>You can contact us with a complaint via contact@twinheat.dk. In accordance with applicable legislation, we will process your complaint within 28 days, or we will inform you if there is a need to extend the deadline for handling your complaint. <\/p><h4>4. Data Processors<\/h4><p>Few can do everything themselves, and the same applies to us. Therefore, we work with partners and use suppliers, some of whom may act as data processors. External suppliers may, for example, provide systems for organizing our work, services, consultancy, IT hosting, or marketing.  <\/p><p>It is our responsibility to ensure that your personal data is processed properly. Therefore, we place high demands on our partners, and they must guarantee that your personal data is protected. <\/p><p>We therefore enter into agreements with companies (data processors) that handle personal data on our behalf in order to enhance the security of your personal data.<\/p><h4>5. Disclosure of Personal Data<\/h4><p>We do not disclose your personal data to third parties.<\/p><h4>6. Profiling and Automated Decision-Making<\/h4><p>We do not carry out profiling or automated decision-making.<\/p><h4>7. Transfers to Third Countries<\/h4><p>As a general rule, we use data processors located within the EU\/EEA or who store data within the EU\/EEA. <\/p><p>In some cases, this is not possible, and data processors outside the EU\/EEA may be used, provided that they can ensure an adequate level of protection for your personal data and are located in approved third countries.<\/p><h4>8. Security of Processing<\/h4><p>We keep the processing of personal data secure by implementing appropriate technical and organizational measures.<\/p><p>We keep the processing of personal data secure by implementing appropriate technical and organizational measures.<\/p><p>One of our most important measures is keeping our employees up to date on GDPR through ongoing awareness training, GDPR courses, and regular reviews of our GDPR procedures with staff.<\/p><h4>9. Rights of Data Subjects<\/h4><p>Under the General Data Protection Regulation (GDPR), you have a number of rights regarding our processing of your personal data.<\/p><p>If you wish to exercise your rights, please contact us and we will assist you.<\/p><h6><strong>9.1 Right of Access to Information (Right of Access)<\/strong><\/h6><p>You have the right to obtain access to the personal data we process about you, as well as a range of additional information.<\/p><h6><strong>9.2 Right to Rectification (Correction)<\/strong><\/h6><p>You have the right to have inaccurate personal data about you corrected.<\/p><h6><strong>9.3 Right to Erasure<\/strong><\/h6><p>In certain circumstances, you have the right to have personal data about you erased before the time at which our general deletion policy would normally apply.<\/p><h6><strong>9.4 Right to Restriction of Processing<\/strong><\/h6><p>In certain circumstances, you have the right to obtain restriction of the processing of your personal data. If you are entitled to restriction of processing, we may thereafter only process the data \u2013 apart from storage \u2013 with your consent, for the establishment, exercise, or defence of legal claims, or to protect a person or important public interests. <\/p><h6><strong>9.5<\/strong> Right to Object<\/h6><p>In certain circumstances, you have the right to object to our otherwise lawful processing of your personal data. You also have the right to object to the processing of your personal data for direct marketing purposes. <\/p><h6><strong>9.6<\/strong> Right to Data Portability<\/h6><p>In certain circumstances, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have those personal data transmitted from one data controller to another without hindrance.<\/p><p>You can read more about your rights in the Danish Data Protection Agency\u2019s guidance on the rights of data subjects, available at <a href=\"http:\/\/www.datatilsynet.dk\/\">www.datatilsynet.dk<\/a>.<\/p><p>Where our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time. <\/p><h4>10. Retention and Deletion<\/h4><p>We delete your personal data when it is no longer necessary for us to process it for one or more of the purposes described above.<\/p><p>We retain your information in accordance with applicable legislation.<\/p><p>The information may also be processed and retained for a longer period if it has been anonymized.<\/p><h4><strong>11. Complaint to the Danish Data Protection Agency<\/strong><\/h4><p>You have the right to lodge a complaint with the Danish Data Protection Agency if you are dissatisfied with the way we process your personal data. You can find the Danish Data Protection Agency\u2019s contact details at <a href=\"http:\/\/www.datatilsynet.dk\/\">www.datatilsynet.dk<\/a>. <\/p><p>Contact information:<\/p><p>Carl Jacobsens Vej 35<br\/>2500 Valby<br\/>Phone: +45 3319 3200<br\/>E-mail: <a href=\"mailto:dt@datatilsynet.dk\">dt@datatilsynet.dk<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy 1. General information Personal data is any information relating to an identified person. Personal data is divided into data relating to identified individuals and identifiable personal data, which includes all types of information that can, to some extent, be linked to you. Our Privacy Policy applies to the information you provide to us [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2484","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/twinheat2.simsoft.dk\/en\/wp-json\/wp\/v2\/pages\/2484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/twinheat2.simsoft.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/twinheat2.simsoft.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/twinheat2.simsoft.dk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/twinheat2.simsoft.dk\/en\/wp-json\/wp\/v2\/comments?post=2484"}],"version-history":[{"count":1,"href":"https:\/\/twinheat2.simsoft.dk\/en\/wp-json\/wp\/v2\/pages\/2484\/revisions"}],"predecessor-version":[{"id":2485,"href":"https:\/\/twinheat2.simsoft.dk\/en\/wp-json\/wp\/v2\/pages\/2484\/revisions\/2485"}],"wp:attachment":[{"href":"https:\/\/twinheat2.simsoft.dk\/en\/wp-json\/wp\/v2\/media?parent=2484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}